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Shipping & Delivery Policy
Last Updated: August 2026
Thank you for shopping with Designers Hand Bags. We are committed to providing a secure, reliable, and carefully managed delivery experience for every order.
Order Processing
Orders are processed after payment and order information have been successfully verified.
Processing times may vary depending on product availability, supplier location, order value, destination, and additional verification requirements.
You will receive an order confirmation after your purchase and a separate shipping confirmation with tracking information once your order has been dispatched.
Please note that order processing time is separate from carrier transit time.
Shipping Rates
Available shipping methods and applicable charges are displayed at checkout based on your order, delivery destination, and available carrier services.
From time to time, Designers Hand Bags may offer complimentary shipping on qualifying orders or as part of a promotional offer. Any applicable minimum purchase requirement or restrictions will be displayed on our website or at checkout.
Estimated Delivery
Estimated delivery dates shown at checkout are estimates and are not guaranteed unless specifically stated otherwise.
Delivery times may be affected by:
- Carrier delays
- Weather conditions
- Holidays and peak shopping periods
- Product availability
- Order verification
- Customs processing
- Incorrect or incomplete delivery information
- Circumstances outside our reasonable control
We appreciate your understanding when unexpected carrier delays occur.
Order Tracking
When tracking information becomes available, it will be sent to the email address or contact information provided with your order.
Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.
High-Value Orders
Because we sell premium and designer merchandise, certain orders may require additional payment, identity, billing, or shipping verification before fulfillment.
For security purposes, high-value shipments may also require a signature upon delivery.
These measures are intended to help protect our customers and prevent unauthorized transactions.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your:
- Recipient name
- Street address
- Apartment or unit number
- City
- State
- ZIP/postal code
- Contact information
If you notice an error after placing your order, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Multiple Shipments
Some orders may contain merchandise fulfilled from different locations. As a result, your order may arrive in more than one package.
When applicable, separate tracking information may be provided for each shipment.
You will not be charged additional shipping fees solely because we divide an order into multiple shipments unless otherwise disclosed before purchase.
International Shipping
International shipping availability depends on the product and destination.
Where international delivery is available, customers may be responsible for applicable customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
Customs procedures may also affect delivery times.
Lost or Delayed Packages
If tracking information shows that your package has been significantly delayed, please contact our Customer Care team so we can assist with reviewing the shipment.
Carrier investigations may be required before certain claims or resolutions can be completed.
Packages Marked Delivered
If tracking indicates that an order was delivered but you cannot locate the package, please:
- Check the delivery location and surrounding area.
- Check with household members, building management, concierge staff, or neighbors where appropriate.
- Review any delivery photograph or carrier notification.
- Contact the shipping carrier.
- Contact Designers Hand Bags if you still cannot locate the shipment.
We will assist with reviewing available delivery information and determining appropriate next steps.
Damaged Packages
If your order arrives damaged, please contact us promptly after delivery.
Keep the merchandise, original packaging, shipping carton, labels, and packing materials while the issue is being reviewed.
We may request photographs or other information necessary to document the condition of the shipment.
Refused or Undeliverable Packages
Orders returned because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or other circumstances outside our control may be subject to applicable return shipping costs.
Any refund eligibility will be determined according to our Return & Refund Policy after the merchandise has been received and inspected.
Order Changes and Cancellations
If you need to change or cancel an order, please contact Customer Care as quickly as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation or modification once processing or fulfillment has begun.
Returns
Shipping and delivery terms are separate from our return requirements.
Please review our Return & Refund Policy for information regarding return eligibility, return periods, product condition requirements, refunds, and return shipping.
Customer Care
If you have questions about shipping or an existing order, please contact us through the Contact Us page on our website.
Please include your order number when contacting us regarding an existing purchase.
DESIGNERS HAND BAGS
Iconic Brands. Timeless Style.
For Her. For Him. For Every Occasion.